Tip 1: If you're looking for something specific—like a cake, bread, or pastry—use the search bar at the top of our website. Just type in what you're craving and browse the tasty options that appear.
Tip 2: To explore by category, head to the "Shop" menu at the top. You can navigate through sections like Cakes, Breads, Snacks, or Special Orders—each filled with our best offerings.
A: At G & G Bakery, customer satisfaction is our top priority. Because our products are freshly baked and perishable, we generally do not accept returns. However, if there is an issue with your order—such as receiving the wrong item or a product that does not meet our quality standards—please contact us within 24 hours of purchase
o help us resolve the issue quickly, kindly provide:
A clear photo of the item
Your order details (receipt or reference number)
Depending on the situation, we’ll offer a replacement, store credit, or a refund. Our goal is to make sure you’re completely satisfied with every bite.
The item was not reported as damaged or incorrect within 24 hours of purchase or delivery.
The product has been partially consumed or tampered with.
The item was custom-made or personalized (e.g. custom cakes or special orders).
The product was stored improperly after delivery, affecting its quality.
You changed your mind after receiving a correct and fresh order.
Perishable items such as cakes, bread, pastries, and snacks.
Custom or personalized orders, including special designs, messages, or unique flavors.
Items that have been opened, partially eaten, or tampered with.
Products not reported as damaged or incorrect within 24 hours of purchase or delivery
